I’ve entered the wrong address
Please get in touch ASAP and inform us of your correct shipping address at email@example.com. We cannot guarantee that this can be amended prior to shipping.
My item is faulty, what do I do?
Please contact us at firstname.lastname@example.org and send us photos and a description and we'll look into it for you.
I’ve received the wrong item
Sorry! We are human. On occasion, we will make mistakes. Please get in contact with us email@example.com and we will be able to sort this out for you.
I didn’t receive an order or shipping confirmation
Ah, technology fails on us too sometimes. Make sure you’ve checked your junk and spam folders. You can mark us as safe, so you won't have this issue in the future. If you have an account with us, you can login and your order details will be there as well.
When will my order be shipped?
Orders are processed Monday - Friday AEST (excluding public holidays). It can take up to two business days to process before being shipped.
When will I receive my order?
Depending on which shipping option you choose, it will vary. Keep in mind that regional areas will take a little longer. This is for Australian orders only.
Depending on which shipping option you choose, it will vary.
Will I be charged duties and taxes?
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.
We accept all major credit and debits cards, as well as PayPal.
Firstly, make sure the code has not expired or been used. Codes may not be valid on all items of your order. If you encounter any issues, please email us at firstname.lastname@example.org
Refunds will not be given if code hasn't been applied by the customer prior to check out. Our team are under no obligation to apply any discounts for promotions if a code has not been applied by the customer.
How do I know what size to choose?
We provide a sizing chart for each product, please view the sizing chart page. As we are an online business, we will try to include as much information about each garment.